SHIPPING AND RETURNS

SHIPPING

WE AIM TO SHIP OUT YOUR ORDER AS QUICKLY AS POSSIBLE. 

MANY ITEMS SHIP THE SAME OR NEXT DAY, HOWEVER DUE TO HUGE INFLUXES OF ORDERS WE OFTEN RECEIVE, IT MAY TAKE 3-5 BUSINESS DAYS TO SHIP YOUR ORDER. WE APPRECIATE YOUR PATIENCE AND ALWAYS DO OUR BEST TO SHIP QUICKLY.

TYPICALLY, IF YOUR ORDER WAS PLACED MONDAY THROUGH THURSDAY IT WILL BE SHIPPED WITHIN 1-2 DAYS, HOWEVER AT TIMES IT MAY TAKE 3-5 DAYS TO SHIP. IF YOUR ORDER WAS PLACED ON FRIDAY, THE ORDER WILL LIKELY SHIP WITHIN 3-5 DAYS. YOU WILL RECEIVE AN E-MAIL CONFIRMING YOUR ORDER HAS SHIPPED.

EXCLUSIVE PIECES, LIMITED DROPS, AND OTHER ONE-OFF COLLECTIONS MAY TAKE LONGER THAN 3-5 DAYS TO SHIP, HOWEVER THIS IS RARE. WE APPRECIATE YOUR PATIENCE!

 INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING POSTAGE SIMPLY COVERS THE COST OF TRANSPORTING AND DELIVERING YOUR PARCEL.  MWMH DOES NOT CHARGE ANY APPLICABLE DUTIES AND TAXES IMPOSED BY THE CUSTOMS AND REVENUE AUTHORITIES IN THE DESTINATION COUNTRY. THIS IS THE RESPONSIBILITY OF THE CUSTOMER. THERE ARE DIFFERENT COSTS PER DESTINATION, BUT WE STRIVE TO KEEP THE CHARGES AS MINIMAL AS POSSIBLE. DUTIES (OR CUSTOMS TARIFFS)ARE SET BY THE DESTINATION COUNTRY CUSTOMS AUTHORITIES AND DETERMINED BASED ON A COMBINATION OF COUNTRY OF ORIGIN (MANUFACTURING) OF THE GOODS BEING PURCHASED AND THE CLASSIFICATION OF THAT MERCHANDISE. INTERNATIONAL TAXES (SUCH AS VALUE ADDED, TAX, OR VAT) ARE SET BY THE DESTINATION COUNTRY.

 

RETURNS

YOU ARE RESPONSIBLE FOR PAYMENT OF ALL SHIPPING CHARGES, BOTH FOR INITIAL PURCHASE OF ANY MERCHANDISE, AS WELL AS SHIPPING CHARGES FOR RETURNS.  MWMH DOES NOT TAKE TITLE TO RETURNED ITEMS UNTIL THE ITEM ARRIVES AT OUR FULFILLMENT CENTER. FANJOY ONLY ACCEPTS RETURNS OF UNUSED ITEMS THAT ARE SHIPPED BACK TO MWMH IN THE CONDITION IN WHICH THEY WERE DELIVERED, WITH PROOF OF PURCHASE, WITHIN 30 DAYS OF DELIVERY OF THE MERCHANDISE TO YOU.  IF THE MERCHANDISE IS NOT RETURNED IN THE CONDITION IT WAS SENT TO YOU, MWMH RESERVES THE RIGHT NOT TO REFUND YOU FOR THAT PURCHASE.  CLEARANCE MERCHANDISE, GIFT CERTIFICATES, PERSONALIZED ITEMS, AND ITEMS MARKED “NON-RETURNABLE” OR “FINAL SALE” (AS INDICATED ON THE PRODUCT PAGE BEFORE PLACING YOUR ORDER) ARE NOT ELIGIBLE FOR RETURN.

 

FOR IMMEDIATE QUESTIONS OR CONCERNS:


CUSTOMER SERVICE: HELP@MURDERWITHMYHUSBAND.COM 

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WHEN CAN I EXPECT TO RECEIVE MY ORDER?

TYPICALLY ORDERS ARE FULFILLED BETWEEN 7-15 BUSINESS DAYS UPON CHECKOUT.

SHOULD YOU WANT TO FOLLOW UP ON YOUR ORDER, PLEASE REACH OUT TO help@murderwithmyhusband.com FOR MORE INFORMATION.

WHAT IF I NEED TO MODIFY MY ORDER?

IF YOU WOULD LIKE TO MODIFY YOUR ORDER AND IT HAS NOT BEEN PROCESSED, PLEASE EMAIL help@murderwithmyhusband.com.

ONCE YOUR ORDER HAS BEEN PREPPED FOR SHIPPING, IT CANNOT BE MODIFIED.

AM I GUARANTEED TO RECEIVE THE MERCH I ADD TO MY CART?

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK.

ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL.

IF WE ARE UNABLE TO COMPLETE YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL ASAP.

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?

YOU CAN CLICK THE ‘SIZE SOLD OUT?’ LINK ON THE PRODUCT PAGE AND SIGN UP TO RECEIVE RESTOCK NOTIFICATIONS.

YOU CAN ALSO REACH OUT TO US AT help@murderwithmyhusband.com

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

PLEASE EMAIL US AThelp@murderwithmyhusband.com AS SOON AS YOU RECEIVE YOUR ORDER AND WE WILL DO OUR BEST TO MAKE SURE YOUR ORDER IS ADJUSTED ACCORDINGLY.

PLEASE EMAIL AND ATTACH PHOTOS OF THE DAMAGES INCLUDED IN YOUR EMAIL. THANKS!

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?

YOU CAN STAY UPDATED WITH OUR LATEST RELEASES BY SIGNING UP FOR OUR NEWSLETTER OR BY FOLLOWING US ON SOCIAL MEDIA HERE